Terms and Conditions
THE PRICE OF THE PILGRIMAGE INCLUDES:
- Prices per person sharing twin/double room with facilities
- Round trip airfare – Flight from New York to Sarajevo
- Transportation to and from airport in Sarajevo, Bosnia and Hercegovina
- All airport taxes and fuel surcharges
- 8 nights in a modern guest house with privat bath in Medjugorje
- Breakfast and lunch
- Guidance by Jakob Marschner, Editor-in-Chief of Medjugorje Today
- Sightseeing and admission fees as per itinerary
- Daily Mass and spiritual activities (English Mass at 10:00 am, Croatian Mass at 6:00 pm).
- Luggage handling (1 piece per person)
THE PRICE OF THE PILGRIMAGE DOES NOT INCLUDE:
- Add-on fare from your local aiport to and from New York
- Meals other than breakfast and lunch
- Travel insurance
- Tips to guide and driver
- Items of a personal nature such as telephone calls, internet, mini bar and laundry
- Beverages or alcohol
- Room service
- Optional activities
- Portage at airports
- Excess baggage fees and passport or visa fees.
All accommodations are based on double/twin bedded rooms. No reductions for triple rooms. A limited number of single rooms are available at the additional supplement price of 150 dollars for 8 nights.
Air transportation is on Economy Class. Fares are based on levels in effect at the time, and prices and schedules are subject to change without notice.
Medjugorje Today advices all pilgrims to be at the airport 3-4 hours prior to departure. Passengers who for any reason miss their flight must at their own expence book new travel arrangements to meet up with the group in Medjugorje. There are no refunds for the pilgrimage if a passenger misses his or her flight.
Many airlines will not pre-assign seats anymore. If you would like to secure a specific seat, or a seat with a travel companion, we will request it for you. But we can not guarantee seating requests, and recommend being at the airport at least 3-4 hours prior to departure and arrange with the airline’s Gate Agent.
Our programs include group round-trip transfers. Passengers arriving or leaving independently or passengers delayed for any reason must transfer at their own expense.
There is no refund for unused meals.
Medjugorje Today only accepts payment of the full amount upon booking your pilgrimage. We accept credit card payments (American Express, Discover, Visa and Master Card) or bank transferrals to Medjugorje Today’s account at Paypal.
In case of computer or human billing error, we reserve the right to re-invoice participants with corrected billing. Packages shipped outside of the USA will incur additional shipping charges.
CANCELATION OF PILGRIMAGE IF LESS THAN 10 PERSONS SIGN UP
The pilgrimage will only take place if a minimum of 10 persons have signed up and paid for the trip 14 days prior to departure. If less participants sign up and pay for the pilgrimage, it will be canceled, and Medjugorje Today will refund bookings that have been made.
Rates shown on our website are based on double or twin occupancy and are as per each program’s inclusions show. All prices are shown in U.S. Dollars and are calculated on currency rates and fares in existence on January 1, 2012. Medjugorje Today reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may effect published price.
SPECIAL MEDICAL CONDITIONS
We cannot guarantee special facilities or assistance for disabled passengers, and it is your reponsibility to arrange for such assistance or special needs you may require. We are always willing to provide assistance and information whenever possible. Medjugorje Today is not responsible for any medical condition that occurs prior, during or after the tour.
PASSPORTS, VISAS AND DOCUMENTS
A valid passport is required. If you do not have a valid passport, please contact your closest passport office or see Passport Information. Passports must be valid at least 6 months after return date. No visa is required for traveling to Croatia and Bosnia & Herzegovina for US and Canadian citizens. If you are not a US or Canadian citizen, please consult your local Embassy or Consulate for visa requirements. If and when visa is required, it is passenger’s responsibility to obtain one. Cancellations due to lack of appropriate documents will incur usual penalties.
Free baggage allowance is one checked piece to which the total sum of the dimensions (length + width + height) does not exceed 62 inches for check-in. You may have one 22 inch carry-on (22″x 14″ x 9″). Medjugorje Today is not responsible for the loss, theft, or delay of participants’ belongings.
Final documents are issued upon receipt of payment only and within 2 weeks of departure. Documents are not guaranteed if final payment is not received on time. Upon receipt of your documents you are responsible to check your itinerary, spelling of your name, dates, times and other important information to insure their validity. Should your final documents have any errors, it is the passenger’s responsibility to immediately contact Medjugorje Today.
Medjugorje Today and suppliers contracted for services reserve the right to refuse to accept or retain any person whose behavior is deemed likely to affect the smooth operations of a tour, or adversely affect the enjoyment or safety of other passengers. Medjugorje Today, its agents, and suppliers shall be under no liability to any such person for refund, compensation, repatriation or any other matters arising.
CANCELLATIONS AND REFUNDS
Once a full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received. In addition to a $300 per person administration fee, the following charges apply if a cancellation is made before departure (per person of total tour price):
- 60 – 46 days prior to departure 10% is nonrefundable
- 45 – 21 days prior to departure 50% is nonrefundable
- 20 – 03 days prior to departure 80% is nonrefundable
- 02 days prior to departure or less no refund
Additionally, once tickets are issued (approximately 2-4 weeks prior to departure) the ticket value is non-refundable. Requests for a refund must be in writing (mail, fax or e-mail). Phone calls can not be used as a form of cancellation. It is the participant’s responsibility to confirm Medjugorje Today’s receipt of cancellations regardless of their form. Refunds will be issued within 30 to 60 days of receipt and pending return of airline tickets and receipt of written notice of cancellation. Refunds for payments made by credit card are subject to an additional 3.5% fee. No change of names or substitutions are permitted. No refund or cancellation fees will be waived due to death or sickness.
Medjugorje Today, its staff, officers, directors, shareholders, subsidiaries, affiliates, successors, agents and assigns (collectively “Medjugorje Today”) do not own or operate any entity which is providing goods or services for your trip, including, for example, lodging facilities, transportation companies, sightseeing establishments, food service providers, etc. As a result, Medjugorje Today is not liable for any negligent or willful act or failure to act of any such person, or of any third party not under its control. Without limiting the foregoing, Medjugorje Today shall not be responsible for any injuries, death, damage, delay, or loss caused to participants as a result of social or labor unrest, mechanical or construction difficulties, hotel, airline, or other overbooking, health or disease problems, terrorist or criminal activity of any kind, acts of God, weather, local laws or regulations, or any other actions and/or omissions outside Medjugorje Today’s direct control. Participants voluntarily assume all such risks.
Medjugorje Today acts as tour operator. You acknowledge that you are aware that political instability or regional conflicts occur in some areas traveled to. Medjugorje Today cannot be held responsible for injuries or damages resulting from such instability or conflicts. The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour programs are independent contractors and are not agents or employees of Medjugorje Today. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers.
By utilizing the service of the suppliers, you agree that Medjugorje Today will not be liable for any accident, loss, injury, or damage to you or those traveling with you in connection with any accommodations, transportation or any other services resulting directly or indirectly from any occurrences or conditions beyond its control including: defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission or event during the time you are on the vehicle or aircraft.
Medjugorje Today is not responsible for the late arrival of passengers at airports or lodging due to inclement weather, nor are they to be held liable for payment or any refund for unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. Medjugorje Today reserves the right to make changes in the itinerary or cancel a pilgrimage at any time whenever the organization deems it necessary for the comfort, convenience and safety of the participants.